CARDSCAPE CREATIONS
Last updated: July 4, 2026
Short version: every product on this Site is an instant digital download. Once a download link has been issued, the sale is final — there's nothing physical to "return." Contact us first with any problem; we don't revoke access over ordinary refund requests, but we do if a payment is disputed or reversed through your bank/card issuer instead of contacting us — see Chargebacks & Disputes below.
Unlike a physical product, a digital file can be downloaded, saved, and used the moment it's delivered — there's no way for us to verify a file wasn't kept, so refunds for "change of mind" or "no longer needed" aren't offered.
We do want you to actually get what you paid for. We'll fix the problem or issue a refund if:
Contact us at [email protected] with your order number and we'll sort it out, usually within 1–2 business days.
Monthly subscriptions can be canceled anytime from the manage subscription page — cancellation takes effect at the end of the current billing period, and you keep any files already redeemed that period. We don't offer prorated refunds for partial months.
Custom/commissioned art requests are quoted and agreed on before any work begins. Once a custom order is delivered, the same final-sale terms above apply.
Please contact us first. Almost every problem — a missing file, a bad zip, a checkout mistake — gets fixed faster and more fairly through [email protected] than through a bank or payment dispute, and we have no way to "win" a fight you never gave us the chance to resolve directly.
If a payment is refunded, reversed, or disputed through your card issuer, bank, or payment provider instead of contacting us, we will immediately suspend the download link(s) on that order and ban the email address used from making future purchases, entering giveaways, and accessing any previously issued downloads. We enforce this strictly and do not tolerate disputes filed against us in place of a support request — once an account is banned for this reason, the likelihood of being allowed to shop with us again is very low.
The one exception is our mistake: if the dispute traces back to something we genuinely got wrong — a file we forgot to upload, the wrong zip attached, or a real technical issue on our end — we'll lift the suspension and unban the account once it's confirmed and corrected. Reaching out before disputing is always the fastest way to get there.
Reach out at [email protected] — we'd rather sort out a real problem than lose a customer over a form letter.